Sunday 02/05/2010
I had to help the manager introduce the new discount offers to the customers that enter the bank.
Sunday, May 2, 2010
Saturday, May 1, 2010
Day 24
Saturday 01/05/2010
I continued calling customers as this task's deadline is till the end of workplacement.
I continued calling customers as this task's deadline is till the end of workplacement.
Thursday, April 29, 2010
Day 23
Thursday 29/4/2010
I have been given a list of 900 Dubai Islamic Bank's existing customers to call and introduce a new offer that DIB is offering on Auto Finance loans. i did not like the fact that some of the customers were rude on the phone or were in a hurry. I had to learn how to be patient with them.
I have been given a list of 900 Dubai Islamic Bank's existing customers to call and introduce a new offer that DIB is offering on Auto Finance loans. i did not like the fact that some of the customers were rude on the phone or were in a hurry. I had to learn how to be patient with them.
Wednesday, April 28, 2010
Tuesday, April 27, 2010
Day 21
Tuesday 27/4/2010
The manager asked us trainees to just continue observing how the customer service employees' are working and dealing with the customers.
The manager asked us trainees to just continue observing how the customer service employees' are working and dealing with the customers.
Monday, April 26, 2010
Day 20
Monday 26/4/2010
The teller had given me a few mobile numbers of customers where i had to call them and ask them to come and collect their ATM cards from Dubai Islamic Bank, Abu Hail branch.
The teller had given me a few mobile numbers of customers where i had to call them and ask them to come and collect their ATM cards from Dubai Islamic Bank, Abu Hail branch.
Sunday, April 25, 2010
Day 19
Sunday 25/04/2010
I filled a record of a variety of business cards onto a new excel sheet.
I had to write the:
1) Business Names
2) Activity of businesses
3) Contact Names of each business
4) Phone and Fax number
5) Email (if applicable)
I filled a record of a variety of business cards onto a new excel sheet.
I had to write the:
1) Business Names
2) Activity of businesses
3) Contact Names of each business
4) Phone and Fax number
5) Email (if applicable)
Day 18
Saturday 24/04/2010
We had to introduce the takaful program and the Riayati program to the customers.
We also went through the cheque returns that we had put into excel for the manager. we had to make sure all the information was accurately recorded.
We had to introduce the takaful program and the Riayati program to the customers.
We also went through the cheque returns that we had put into excel for the manager. we had to make sure all the information was accurately recorded.
Day 17
Thursday 22/04/2010
We created an excel of all the cheque returns that had men's names in order to send them to the main branch of Dubai Islamic Bank.
We created an excel of all the cheque returns that had men's names in order to send them to the main branch of Dubai Islamic Bank.
Day 16
Wednesday 21/04/2010
Today the manager gave us a brief summary about Dubai Islamic Bank and asked me and the diploma trainees to translate it from English to Arabic. This was one of tasks which which i have faced a problem at because i am not so well in translating English words to Arabic.
Today the manager gave us a brief summary about Dubai Islamic Bank and asked me and the diploma trainees to translate it from English to Arabic. This was one of tasks which which i have faced a problem at because i am not so well in translating English words to Arabic.
Day 15
Tuesday 20/04/2010
I completed the segments column as well as all the other findings such as 'documents required', 'turnaround time', 'downpayment', 'Age', 'processing fees', 'profit rate', 'segments'.
The manager asked me and the other diploma trainees for the work that we had done and we had given it to her in a USB flash.
I completed the segments column as well as all the other findings such as 'documents required', 'turnaround time', 'downpayment', 'Age', 'processing fees', 'profit rate', 'segments'.
The manager asked me and the other diploma trainees for the work that we had done and we had given it to her in a USB flash.
Day 14
Monday 19/04/2010
I was done calling half of the banks as some of them did not give us the information about their segments.
The banks kept asking us if i were an employee and i had explained that its a project that i was assigned to do and that I am a DWC student.
I was done calling half of the banks as some of them did not give us the information about their segments.
The banks kept asking us if i were an employee and i had explained that its a project that i was assigned to do and that I am a DWC student.
Day 13
Sunday 18/04/2010
The manager asked me to add a new column to our 'Auto Finance' table that the trainees and I have created and call it segments.
Therefore, we had to call all the banks once again and find out at least three segments from each bank.
The manager asked me to add a new column to our 'Auto Finance' table that the trainees and I have created and call it segments.
Therefore, we had to call all the banks once again and find out at least three segments from each bank.
Day 12
Saturday 17/04/2010
I filled up the table containing the banks that the manager wanted me to research on Auto Finance.
I filled up the table containing the banks that the manager wanted me to research on Auto Finance.
Day 11
Thursday 15/04/2010
I am entering the information that i have collected from the banks about Auto Finance into the word document.
I have three more banks to call and get information about their Auto finance.
I am entering the information that i have collected from the banks about Auto Finance into the word document.
I have three more banks to call and get information about their Auto finance.
Day 10
Wednesday 14/04/2010
I was organizing the information that i have collected so far from the islamic banks.
I was organizing the information that i have collected so far from the islamic banks.
Day 9
Tuesday 13/04/2010
I was assigned to call six different islamic banks in the UAE and get specific information from them. These banks are:
1) Ajman Islamic Bank
2) Emirates Islamic Bank
3) Al Hilal Islamic Bank
4) Abu Dhabi Islamic Bank
5) Noor Islamic Bank
6)Dubai Islamic Bank
I was assigned to call six different islamic banks in the UAE and get specific information from them. These banks are:
1) Ajman Islamic Bank
2) Emirates Islamic Bank
3) Al Hilal Islamic Bank
4) Abu Dhabi Islamic Bank
5) Noor Islamic Bank
6)Dubai Islamic Bank
Monday, April 12, 2010
Day 8
Monday 12/04/2010
The manager gave me a file of cheque returns in order to call the customers to come and collect their cheque returns. I faced a problem with one customer as she did not understand my arabic accent. I treated the problem in a professional manner by transferring the call to my manager.
The manager gave me a file of cheque returns in order to call the customers to come and collect their cheque returns. I faced a problem with one customer as she did not understand my arabic accent. I treated the problem in a professional manner by transferring the call to my manager.
Day 7
Sunday 11/04/2010
I was assigned by the manager to check a file containing cheque returns and make sure that each one is written on the list of names of people that she gave me as well.
I was assigned by the manager to check a file containing cheque returns and make sure that each one is written on the list of names of people that she gave me as well.
Day 6
Saturday 10/04/2010
My mentor (Asma) was not feeling well and i had no work assigned on that day.
My mentor (Asma) was not feeling well and i had no work assigned on that day.
Day 5
Thursday 08/04/2010
The manager assigned me to go over a file containing no liablities letters and check the signature verifications on them and make sure the date is stamped showing that customer has received their bank cards.
The manager assigned me to go over a file containing no liablities letters and check the signature verifications on them and make sure the date is stamped showing that customer has received their bank cards.
Day 4
Wednesday 07/04/2010
This was the second day my mentor was on training and therefore the manager assigned me to a new task which was to check the file about 'to whome it may concern letters' as well as check the signature verifications on each customers' photocopied ID that were filed.
This was the second day my mentor was on training and therefore the manager assigned me to a new task which was to check the file about 'to whome it may concern letters' as well as check the signature verifications on each customers' photocopied ID that were filed.
Day 3
Tuesday 06/04/2010
My mentor (Asma) and I discussed the difference between auto finance and personal finance
My customer service employee (Asma) later on that day left for training so i had no work assigned.
My mentor (Asma) and I discussed the difference between auto finance and personal finance
My customer service employee (Asma) later on that day left for training so i had no work assigned.
Day 2
Monday 05/04/2010
The manager asked me to observe one of the employee that was working as customer service.
My customer service employee mentor is Asma Sulaiman Ali.
My mentor presented to me a brief presentation about the bank.
I learnt about:-
1) Liabilities and assets of Dubai Islamic Bank
2) Fixed deposits
3) The difference between profit and interest. Profit is money that is made in halal areas in the market while interest money is made in all kinds of businesses.
4) Takaful Program which is when you invest money for a minimum of AED 500 per month and you may get profit every 3 months. You may choose to make this contribution monthly, quarterly, or just half a year or just annually.
5) Takaful Riayati Program is a life insurance where you just pay annually AED 250 for yourself only or just AED 400 for you and your spouse. The bank will then get to cover any death due to accident that you may face.
The manager asked me to observe one of the employee that was working as customer service.
My customer service employee mentor is Asma Sulaiman Ali.
My mentor presented to me a brief presentation about the bank.
I learnt about:-
1) Liabilities and assets of Dubai Islamic Bank
2) Fixed deposits
3) The difference between profit and interest. Profit is money that is made in halal areas in the market while interest money is made in all kinds of businesses.
4) Takaful Program which is when you invest money for a minimum of AED 500 per month and you may get profit every 3 months. You may choose to make this contribution monthly, quarterly, or just half a year or just annually.
5) Takaful Riayati Program is a life insurance where you just pay annually AED 250 for yourself only or just AED 400 for you and your spouse. The bank will then get to cover any death due to accident that you may face.
Day 1
On my first day of workplacement (04/04/2010) i went to Dubai Islamic Bank at Bustan Center branch and took permission from my assigned work mentor about transfering to Dubai Islamic Bank at Abu Hail branch. The reason i transferred was because my parents wanted me to work closer to where i live.
My current supervisor is Maryam Al Nuaimi
She is a branch manager of Dubai Islamic Bank at Abu Hail.
The first task was given to me by the manager and it was to read the bank's brochures and that she will be asking me questions about what i read and understood from the brochures.
My current supervisor is Maryam Al Nuaimi
She is a branch manager of Dubai Islamic Bank at Abu Hail.
The first task was given to me by the manager and it was to read the bank's brochures and that she will be asking me questions about what i read and understood from the brochures.
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