Sunday, May 2, 2010

Day 25

Sunday 02/05/2010
I had to help the manager introduce the new discount offers to the customers that enter the bank.

Saturday, May 1, 2010

Day 24

Saturday 01/05/2010
I continued calling customers as this task's deadline is till the end of workplacement.

Thursday, April 29, 2010

Day 23

Thursday 29/4/2010
I have been given a list of 900 Dubai Islamic Bank's existing customers to call and introduce a new offer that DIB is offering on Auto Finance loans. i did not like the fact that some of the customers were rude on the phone or were in a hurry. I had to learn how to be patient with them.

Wednesday, April 28, 2010

Day 22

Wednesday 28/4/2010
I assisted customers fill in their cheques onto a check deposit slip.

Tuesday, April 27, 2010

Day 21

Tuesday 27/4/2010
The manager asked us trainees to just continue observing how the customer service employees' are working and dealing with the customers.

Monday, April 26, 2010

Day 20

Monday 26/4/2010
The teller had given me a few mobile numbers of customers where i had to call them and ask them to come and collect their ATM cards from Dubai Islamic Bank, Abu Hail branch.

Sunday, April 25, 2010

Day 19

Sunday 25/04/2010
I filled a record of a variety of business cards onto a new excel sheet.
I had to write the:
1) Business Names
2) Activity of businesses
3) Contact Names of each business
4) Phone and Fax number
5) Email (if applicable)